– 50% booking fee required to secure an appointment. Can be moved to a rescheduled appointment or returned to client if within the 48 hours notice period.

– A pre-appointment form must be completed at least 48 hours before any service.

– New clients to come with bare nails. No foreign soak-offs.

– Any follow-up appointments booked 4+ weeks after initial service, will be treated as either a rebalance or soak-off and full-set.

– Services carried out are non-refundable.

– No food during the service unless required for a medical reason. Please no alcoholic drinks.

– Payment methods: Card/Cash. Initial booking fee is required to be paid by card.

– I.D. swap on arrival. Full address will be given a few hours before your appointment.

– Unfortunately, due to health and safety and limited space, other person(s)/children will not be allowed on the premises.

– *Declaration* By accepting this policy, you are confirming that you do not have or have a mild, manageable allergy to cats. As I work from home and own cats, I can’t guarantee a reaction free environment to this allergen.

– Cancellations/Rescheduling should be 48 hours in advance. Outside of the 48 hours, the 50% booking fee will be kept and a further booking fee will be required to secure another appointment.

– Lateness: 10 minutes grace period is given at my discretion. Outside of this time-frame will be classed as a No Show. The booking fee will be kept and the remainder of the service is required to be paid. A further booking fee will be required to secure another appointment in line with the No Show policy.

– No shows. 1st time – booking fee kept, 75% deposit for further appts. 2nd time, booking fee kept and 100% deposit for further appts. 3rd time, booking fee kept and no longer able to provide a service.

– Repairs free if notified within 72 hours after service and booked in within 5 days from notification. After 72 hours there will be a fee.

– I have the right to refuse service where health or behaviour effects or prevents a service.

– Zero tolerance to abuse, including physical, verbal, harassment in person or via social medias, messages or phone calls.

– If you are unhappy with the service at any point, please let me know before leaving so that this can be rectified and avoid disappointment and miscommunication for both parties.

– Your personal data will not be shared with third parties or used for marketing purposes. You have the right to request a copy of your personal data or for it to be deleted at any time.